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Appointment Reminder / Cancellation Via Text Message or 'myGP' App

If you have booked your appointment upto 1 month in advance then we will send you 1 text message reminder 2 or 3 days before it is due. If you have booked an appointment more than 1 month in advance then we will send you 2 reminders, the 1st one will be sent 7 days before and the 2nd one will be sent 2 days before your appointment.

You will also have the option to cancel your appointment by simply replying to your reminder text (within 48 hours) with the word CANCEL. DO NOT text back CANCEL more than 48 hours after you received the reminder as your appointment WILL NOT be cancelled automatically.  If you wish to book an alternative time and date then please speak to a receptionist. You will not be able to re-arrange an appointment via text. 

The 'myGP' app for smartphones will also allow you to cancel any appointment you have booked with a Doctor or Nurse at Plas Y Bryn.

Cancelling using the text message service or the myGP app is fast and efficient, and it means you don't need to phone the Surgery.   

For these services to work for the surgery and our patients - please ensure that we have your correct mobile telephone number.

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