Appointments

To request a routine appointment or for any other request, please use

• Klinik 
• We use Klinik patient triage and this is open Monday to Friday 0730 to 1230. Please click on either new or ongoing health concern to complete the appointment request form. This is then sent on to the clinical team for review and triage. 
• If you are unable to complete the form yourself for whatever reason, the reception team can provide support. They will ask you the questions from within the form over the phone and complete on your behalf. The request is then sent to the clinical team for review and triage in the same way that a digital request completed by yourself would be sent.

• Phone us: 01978 351308 - Only if you require an urgent, on the day appointment after the klinik shut off time.
• If you feel that you need to be seen as an emergency after the klinik shut off time, reception will go through the form with you over the phone and your request will be sent to the duty doctor to triage. Please note that this is only for urgent, on the day appointment requests and after triage, the duty doctor may signpost you to another service, or advise self care.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• phone us on 01978 351308. We have an automated system meaning that you can call us to cancel an appointment 24 hours a day.
• reply CANCEL to your appointment reminder text message (doesn't work if your appointment is due in less than 24 hours) 

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

We may not be able to accomodate a specific request but we will do all we can to support you.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible and offer home visits for any patient that is truly bed bound, or receiving palliative care.

In this respect, if you do meet this criteria, please call reception before 10:30am. Your request will then be triaged by a nurse and only after this, if they feel that you are unable to get to the practice will a home visit be booked for you. Reception are unable to arrange home visits.

You can also be visited at home by a community nurse if you are referred by your GP. 

Please find our Home Visit Policy below.

Home Visit Policy

Here at Plas Y Bryn we provide training for Doctors from Manchester, Cardiff and Swansea Universities.

These Doctors may be sitting in with your GP during an appointment or they may have their own appointments to see patients. They will however, always be supervised by one of the Doctors within the Surgery.

This means we occasionally have research projects that we undertake for the univerisities, pharmaceutical companies or the NHS. These are thoroughly regulated and have passed all the necessary approval checks. We might contact you to see wheteher you wish to take part in a relevant project. This is completely optional and you are under no obligation to take part.