Prescriptions

Please note that it is the responsibility of the patient to ensure that that their prescription has been ordered.

If the pharmacy advise that they will order your next prescription, they are taking on this responsibility but Plas Y Bryn DO NOT order prescriptions on your behalf. 

Prescriptions will only be ordered if a request is made by either a patient, or their pharmacy.

The easiest way to request a repeat prescription is through the NHS Wales App. This way, you are taking control of your medication and have the assurance that it has been ordered.

• NHS Wales App

Once logged in, your repeat medications and dosage will be visable and you can choose what you need.

The pharmacy will then contact you when the request has been approved by a GP here at Plas Y Bryn, and the medication is ready for you to pick up from them.

You can also:

• Use our Klinik patient access tool to request prescriptions electronically. A copy of this request goes into the EPS (electronic prescribing system) and we can then track this request.
• You can still bring a paper form to the surgery, (Mon-Fri, 0830-1800) and post through the prescription post box however, we do recommend that patients use the NHS App, or the klinik access tool if they are able.

We do not take repeat prescription requests over the phone or via email.

PLEASE NOTE: It can take up to 72 hours for you to receive your medication so please do ensure that you make your request in plenty of time, and before you run out of medication.

Once a prescription request has been approved by a GP, you can usually collect your medication from your nominated pharmacy. This can take up to 72 hours from when you put the request in.

NHS Wales now utilises EPS (electronic precsribing system), meaning that a prescription is sent by us, to the pharmacy, electronically. The pharmacy then prepare your medication and will contact you to advise when it is ready for you to collect.

You will need to choose a pharmacy to collect your medication from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice - through our Klinik online platform
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription, please use our Klinik patient access tool: https://access.klinik.co.uk/contact/plas-y-bryn/

If you have a repeat prescription, you will be asked to come in for an annual review.

We will be in touch during your birth month, or soon after and arrange for you to come in for a review, or this will be carried out over the phone.

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.