You can access appointments with a Dr or Practice Nurse by telephoning reception from 8.30am (we have 6 lines at peak times), booking on-line, and, by visiting reception after 9am. Remember, it may not necessarily be a Dr you need to see.
The receptionist will ask you questions. Please give as much detail as you can so that you can be directed as quickly as possible to an appropriate person who can deal with your problem. Please bear in mind receptionists have to adhere to the same confidentiality codes as Drs and Practice Nurses and they will try to help you as much as they can.
Please speak to reception for an on-line access code. This allows you to book appointments and access repeat prescriptions.
Routine Appointments - In Advance
These may be booked in advance with the Dr of your choosing depending on availability. Appointments are 10 minutes long - if you feel your problem is complex or if you have a long list of problems please book a double appointment.
Only the person the appointment is booked for will be dealt with. Please do not expect other people to be dealt with during your appointment.
Routine Appointments - On The Same Day
A number of routine appointments are opened daily for patients who need to see a Doctor that day. To book one of these you will be advised to ring at 8.30am. These appointment slots are limited, so all requests to see a Doctor will be triaged which will result in one of the following actions being taken:
1. An appointment will be offered, or
2. A Doctor will call you back, or
3. The next available routine appointment will be offered. If there are no appointments are available on the day you want, you will be offered the next available routine appointment, or
4. For some symptoms, you may be directed towards an alternative healthcare professional such as a Pharmacist, Dentist, or Optician.
If you feel you need to be seen sooner or urgently please give the receptionist as much details as possible to pass to a Dr so he/she can triage your request and try to help as resources allow. You may then be offered an emergency appointment.
Please try and pre-book routine appointments where possible.
If you are unable to attend for your appointment, please ring reception or cancel on-line.
If you are abusive, repeatedly fail to attend your appointments or repeatedly abuse the emergency appointment system we will ask you to find another GP.
Contraception Appointments - Can Be Made By Phone ONLY
If you require a contraception appointment please PHONE the surgery, do not attempt to book an appointment online. Unlike routine appointments, contraception appointments may require the assistance of a trained Nurse and the surgery allocates certain times throughout the month for these. If you do book a contraception appointment online I'm afraid that you will not been seen by a Doctor and it will have to be re-arranged.
If all appointments are taken and you feel your problem is an emergency then you will be given an emergency triage telephone appointment with a Dr. They will decide how they can best help you. These are only 5 minute appointments and are not for dealing with long standing problems.
We will NOT issue sick notes in these appointments. If the doctor feels it is not an emergency you will then be advised to book a routine appointment at reception. It is in no one's interests to abuse this emergency service.
The Doctors have a small number of telephone appointments. These are to save patients time in travelling into the surgery to see us. They are suitable for problems where an examination is not needed. They are not intended for simple administrative tasks. If you feel your problem can be dealt with over the telephone please enquire with reception to arrange this.
All doctors and nurses are available for telephone advice, however this service may not always be available on the same day you call, depending on demand and other commitments. Again this is for health advice and is not meant to be for simple administrative tasks such as requesting prescriptions or booking appointments. If the Dr finds this is the case you will be redirected.