Access Standards

The practice aims to provide the following access standards:

  • When you contact your surgery, you will be treated fairly regardless of the contact method you choose. 
  • If you choose to contact the surgery by telephone, calls will be answered by a trained member of staff who will assess your clinical needs. To make sure you get the best support, you may be signposted to another service - the reasons for this will be clearly explained to you.
  • Where access to a service (e.g. a consultation) is clinically appropriate, you will be assessed and offered an appropriate consultation, at an appropriate time without the need to ring back. This may mean that an appointment is booked for a date in the future but will be consistent with your assessed clinical need.
  • You will be able to contact your surgery via an online service and receive a similar service to those who choose a telephone route.
  • Your surgery will be open and honest about the services offered, how to access them and how to access additional or alternative services when required.

To contact the surgery via an online service, please use the link in the online services tab

Telephone Appointments

You can access appointments with a Dr or Practice Nurse by telephoning reception from 8.30am (we have 6 lines at peak times) 

The receptionist will ask you questions. Please give as much detail as you can so that you can be directed as quickly as possible to an appropriate person who can deal with your problem. Please bear in mind receptionists have to adhere to the same confidentiality codes as Drs and Practice Nurses and they will try to help you as much as they can.

Remember - An appointment with a clinician could be either a face to face, telephone or video consultation. 

Routine Appointments - In Advance

These may be booked in advance with the Dr of your choosing depending on availability. Appointments are 10 minutes long - if you feel your problem is complex or if you have a long list of problems please book a double appointment.

Routine Appointments - Same Day

A number of routine appointments are opened daily, these are dealt with in this way:

1. A same day appointment will be offered, or

3. The next available routine appointment will be offered. If there are no appointments are available on the day you want, you will be offered the next available routine appointment, or

4. For some symptoms, you may be directed towards an alternative healthcare professional such as a Pharmacist, Dentist, or Optician.

If you feel you need to be seen sooner or urgently please give the receptionist as much details as possible to pass to a Dr so they can triage your request. You may then be offered an emergency appointment or a GP may call you to discuss further.


Please try and pre-book routine appointments where possible.

If you are unable to attend for your appointment, please ring reception or cancel on-line.

If you are abusive, repeatedly fail to attend your appointments or repeatedly abuse the emergency appointment system we may be removed from our list.

Contraception Appointments - please make these by phone

If you require a contraception appointment please telephone the surgery, do not attempt to book an appointment online. Unlike routine appointments, contraception appointments may require the assistance of a trained Nurse and the surgery allocates certain times throughout the month for these.

Telephone Consultations

These are to save patients time in travelling into the surgery to see us. They are suitable for problems where an examination is not needed. - If you feel your problem can be dealt with over the telephone please enquire with reception to arrange this.

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